VoiceCastPolicies & support
Updated: October 30, 2026
Terms of service
Use an account you control and upload only content you own or are authorized to use. You retain your rights in your inputs; you permit processing necessary to provide the requested service. Output rights and commercial use depend on applicable voice, model and third-party licenses: VoiceCast does not guarantee exclusive rights, copyright protection or unrestricted commercial use. Do not impersonate, deceive, harass, infringe rights or bypass access and usage limits. We may restrict abusive accounts. AI output may contain errors; review it before publication. Mandatory consumer rights are unaffected. Contact the service administrator through the support entry below.
Privacy policy
We process email, display name, password hashes, sessions, orders, credit records, support requests, scripts, subtitles, videos, voice recordings and generated files to operate accounts, deliver requested generation, secure the service and resolve issues. The current public beta uses AWS hosting in the United States. Generation text and parameters may be sent to Doubao; cloning reference audio and task text may be transferred from AWS to the operator’s GPU computer for local model processing. Resend handles verification email and Google handles optional sign-in. Data is not processed only in your browser. Essential cookies and browser storage maintain sessions, drafts and preferences. Do not send passwords or payment-card details through support. See the data policy for retention and requests. Processing providers and locations will be updated when deployment changes.
Plans & credits
Check the current pricing page and confirmation quote for currency, plan duration, limits and credits before confirming. Generation and downloads follow the displayed estimate; a matching valid cache may avoid repeat generation charges, while changed text/settings or expired files may require new generation. Completed portions can remain charged; uncompleted reserved credits are returned on failure. Saved clone previews are free to replay. Credit balances and expiry follow the account display; credits are service usage units, not cash. Real payment and automatic renewal are not currently enabled in this beta. Test orders do not charge a card. Any future recurring checkout must state its amount, renewal date and cancellation method before payment.
Refunds & cancellation
For a disputed charge, duplicate order, failed delivery or unused purchase, open your account orders and use the refund-request action where available, or contact support with the order ID and reason. A request is reviewed; approval in the beta is not proof of a bank refund. Test orders have no real money to refund. We do not promise a blanket no-refund policy or a fixed processing period that overrides applicable consumer rights. There is no active automatic renewal to cancel in the current beta; deleting an account or voice is not a substitute for cancelling a future paid renewal. Contact billing support if your account shows an unexpected recurring charge.
Voice authorization & acceptable use
Create clones only of your own voice or with the speaker’s explicit permission covering the intended use. Keep evidence of permission and respect withdrawal requests and any limits on commercial use. Do not clone third parties without permission or use voices for fraud, misleading impersonation, threats or infringement. Listen to and review synthetic output; disclose AI generation when required by law, platform rules or context. The authorization confirmation and its policy version are recorded when a clone is submitted. To report misuse, identify the voice/content and explain your rights through support; do not upload unnecessary identity documents.
Data retention & deletion
Generated audio caches normally last 3 days and video media 7 days; the expiry shown in your project takes precedence for that file. Download important files before expiry. Account/project records and clone reference recordings have different retention and do not automatically expire with a generated audio cache. Delete projects and voices using their existing controls. Use the request below for account closure, access, correction, export or deletion of other personal data; it creates a support request, not an immediate erasure. We verify account ownership and explain any records retained for legal, billing, security or dispute purposes. Backups may persist until rotation; we do not promise immediate deletion from every copy.
Public beta & service availability
This is a public beta. Check the cloning page for current service status. Cloning relies on the operator’s GPU computer and connection to AWS; power loss, sleep, network interruption or maintenance can make new cloning and synthesis unavailable. Saved previews remain playable only while the relevant files are available. There is no guaranteed uptime or completion time. Review task status before retrying; completed work may be cached and only uncompleted reserved credits are returned. Report failures with the task ID and approximate time. Do not rely on beta storage as your only backup. During public beta, standard accounts receive Basic plan access by default; higher plans are retained. Credit balances and usage charges stay unchanged; Basic plan credits are not automatically granted.